My SNA Visible Minorities 68: “Viewing Trump’s ‘DOGE reforms’ from the inside”, where I interview a civil servant in the US Government on how the bureaucrat purge is affecting them (July 21, 2025)
Intro: President Trump has been on a mission of sorts to reform the Executive Branch of the American Federal Government. To do so, for a while he appointed billionaire CEO Elon Musk and a number of shady computer experts to fire as many civil servants as possible under a pseudo-department called DOGE, for “Department of Government Efficiency”. SNA talked with one civil servant, whom we will call “Sam” (a pseudonym) via email to get an insider’s perspective on what’s going on. Due to the difficulties of finding time to talk in a turbulent time, this interview took place piecemeal over the past few months. […]
SNA: Alright, let’s deal with the main argument head-on. Your adversaries see you as part of the “deep state.” Put charitably, they claim you bureaucrats thwart any real reforms because you’re inherently politicized, or, as per Milton Friedman, you’re a problem just because you exist. There are plenty of people who also see government and its growth as naturally inefficient, because you’re spending other people’s money so you have no incentive to be efficient. To paraphrase Ronald Reagan, you’re not the solution to a problem but “the problem” itself. Some people don’t trust bureaucracies under any circumstances. What would you say to them?
SAM: It’s probably the case that people who are hired in to work on a program want to support it and improve it, and have gotten to hear many stories of people who have benefited from the program services and the people who advocate for them. However, when it comes to process or procedure, there’s a focus on consistency and fairness, treating everyone equally and advantaging no one. Different than elected politicians, I think most career civil servants pride themselves on their professionalism in doing so. Some politicians or political appointees may feel thwarted by this, and the public or grantees may be frustrated by the slowness or opaqueness of some advice or actions. However, a lot of effort is put into restraining Federal “overreach” on states and a lot of national programs are rather leanly staffed with a ratio of thousands of grantees and even hundreds of thousands of grant beneficiaries per hired civil servant. Even with dedicated administrators, it’s hard to get the balance of capacity right, and work can fluctuate due to funding and policy changes by Congress and the administration. While people interested in public service probably are motivated to help other people and may have progressive leanings, the “deep state” is overhyped. If only we could coordinate across programs and agencies that easily and effectively! […]
SNA: How are you viewing the arguments that these are “cost-cutting, efficiency-promoting” measures on the part of DOGE?
SAM: I think many of us have observed inefficiencies in processes and procedures and staffing across our larger offices or agencies. It would have been more productive to have a discussion with career managers and regular staff to understand that better. As for “government inefficiency,” decisions can be inexplicably slow in being made or even in staff from one office getting a response from another office. While not quite the 20-80 rule since everyone has particularly busy times of the year, and as with any large agency or organization, there’s no question that some people do more than their share of the work and others do not, with an understandable exception for new employees learning the ropes and moving up the GS grades as they do. Government decisions can have widespread impacts on many people, so decision-makers want to avoid mistakes and are probably extra-cautious. On the other hand, there are people willing to stick their necks out and take risks and do more than they have to in order to help more people. it’s been thrilling to work with people who work very hard, some of whom may also be political appointees. So much can be and has been accomplished…