mytest






Turning the keyboard over to member of The Community, about an issue recently uncovered:
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Date: November 6, 2008 12:35:18 AM JST
From BCD at The Community
Community,
Below is a survey I just saw on Careercross.com, which, if you don’t know it, is a job placement site.
CareerCross provides information on bilingual employment in Japan for bilingual Japanese and English speakers, plus an invaluable resource for non-Japanese Living and Working in Japan.
http://www.careercross.com/
Maybe I’m just being overly sensitive or something, but something about these questions, targeted at foreign employers of Japanese seems wrong.
I can only imagine that if a similar survey were asked in any other country, where any racial group as asked to rate and compare another racial group, it would cause a hell of a fuss. Pick any two racial groups… the kinds of questions asked here seem to be in really poor judgment.
What do you guys think? Is there an unsavoury form of cultural insensitivity being displayed here or am I seeing something that isn’t there?
The questions are as follows:
1. How comfortable are you working with Japanese subordinates?
Comfortable
Somewhat comfortable
Neither comfortable, nor uncomfortable
Somewhat uncomfortable
Uncomfortable
* This question requires an answer.
* 2. Can you rely on Japanese subordinates?
I can rely on them
I can rely on them somewhat
I can not rely on them so much
I can not rely on them
* This question requires an answer.
* 3. Do you have occasions where you are not able to understand what
Japanese subordinates really think?
Frequently
Sometimes
Rarely
Never
* This question requires an answer.
* 4. Please compare Japanese subordinates with those of your
nationality. Please choose 1 answer from each of the following questions.
* 4a. Work Speed
Faster
Somewhat faster
Neither faster, nor slower
Somewhat slower
Slower
* This question requires an answer.
* 4b. Quality of work
More careful
Somewhat more careful
Neither more careful, nor more careless
Somewhat more careless
More careless
* This question requires an answer.
* 4c. Creativity
More creative
Somewhat more creative
Neither more, nor less creative
Somewhat less creative
Less creative
* This question requires an answer.
* 4d. Logicality
Logical
Somewhat logical
Neither more, nor less logical
Somewhat less logical
Less logical
* This question requires an answer.
* 4e. Risk taking
Accepts challenges
Somewhat accepts challenges
Neither accepts, nor avoids challenges
Somewhat avoids challenges
Avoids challenges
* This question requires an answer.
* 4f. Attitude in discussions
Unafraid of conflict
Somewhat unafraid of conflict
Neither unafraid, nor afraid of conflict
Somewhat afraid of conflict
Afraid of conflict
* This question requires an answer.
* 4g. Negotiation skills
Better at negotiating
Somewhat better at negotiating
Neither better, nor worse at negotiating
Somewhat worse at negotiating
Worse at negotiating
* This question requires an answer.
* 4h. Problem solving skills
Better at problem solving
Somewhat better at problem solving
Neither better, nor worse at problem solving
Somewhat worse at problem solving
Worse at problem solving
* This question requires an answer.
* 4i. Leadership skills
More willing to take leadership
Somewhat more willing to take leadership
Neither more, nor less willing to take leadership
Somewhat less willing to take leadership
Less willing to take leadership
* This question requires an answer.
* 4j. Effectiveness
More effective
Somewhat more effective
Neither more, nor less effective
Somewhat less effective
Less effective
* This question requires an answer.
* 4k. Cooperativeness
More cooperative
Somewhat more cooperative
Neither more, nor less cooperative
Somewhat less cooperative
Less cooperative
* This question requires an answer.
* 4l. Adapts to change
More flexible
Somewhat more flexible
Neither more, nor less flexible
Somewhat less flexible
Less flexible
* This question requires an answer.
* 4m. Assertiveness
More assertive
Somewhat more assertive
Neither more, nor less assertive
Somewhat less assertive
Less assertive
* This question requires an answer.
* 4n. Communication skills
Better communication skills
Somewhat better communication skills
Neither better, nor worse communication skills
Somewhat worse communication skills
Worse communication skills
* This question requires an answer.
* 5. What do you find difficult in working with Japanese subordinates?
Please choose as many as you like. If you have other examples please
write them below.
Slow work
Careless work
Lack of creativity
Lack of logic
Avoids challenges
Afraid of conflict in discussions
Poor at negotiating
Poor at problem solving
Lack of leadership
Ineffective
Uncooperative
Lack of flexibility (Poor at adapting to change)
Lack of assertiveness
Poor communication skills
Other
* This question requires an answer.
* 6. If you were to hire Japanese subordinates what qualities would you
look for? Please choose as many as you like. If you have other examples
please write them below.
Fast work
Careful work
Creativity
Logic
Accepts challenges
Unafraid of conflicts in discussion
Better at problem solving
Leadership
Effectiveness
Cooperativeness
Flexibility (Adapts to change)
Assertiveness
Good communication skills
Other
* This question requires an answer.
* 7. If you had to hire one candidate from 2 who had the same
competency, which would you hire: a Japanese candidate with fluent
English ability or a non-Japanese candidate with fluent Japanese ability?
Definitely the Japanese candidate with fluent English ability
Preferably the Japanese candidate with fluent English ability
No preference
Preferably the non-Japanese candidate with fluent Japanese ability
Definitely the non-Japanese candidate with fluent Japanese ability
* This question requires an answer.
8. Please tell us the reason for your answer of the previous question.
* 9. Do you think Japanese business people would do well globally?
Yes, they would.
They probably would.
Cannot say either way.
They probably would not.
No, they would not.
* This question requires an answer.
10. What do you think is necessary for Japanese business people to do
well globally in the future?
* 11. Finally, do you feel threatened by Japanese business people taking
your position?
Yes, I feel threatened.
Yes, I feel somewhat threatened.
No, I don’t feel very threatened.
No, I don’t feel threatened.
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FURTHER COMMENTARY FROM THE COMMUNITY::
Totally agree this survey is very biased, especially question 5 as BCD pointed out. I have two Japanese subordinates – Kondo-kun tends to be a little slow in reporting changes and Adachi-kun tends not to express any opinions at meetings, but I couldn’t say anything about Japanese subordinates in general from that. Kaoru
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FOLLOWUP FROM BCD:
After having slept on it, and seeing your comments, I’m a little more convinced that the questions are inappropriate and Careercoss should probably be called on it.
Two main reasons: If such a survey were conducted in Japanese by employers of foreigners, we’d be up in arms about it. And the fact that the tone is overwhelmingly negative. Question 5 does not offer any way of opting out of a negative impression of Japanese employees, and is chock full of stereotypes.
I don’t know how to find the survey online if you are not a member. It was offered to me via email because I’ve had a resume on Careercross for a while.
The link they sent me was:
http://www.careercross.com/en/questionnaire_screener.php
I’m considering getting in touch with them to make known that their survey is poorly executed and has the impression of bias against Japanese. If anyone has suggestions on what might be said, or what parts pointed out, please let me know.
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COMMENTARY FROM GM:
Thank you for the link, because that helped me look for something that seems to me to be very important when sending out any survey — what is the purpose of the survey. I don’t see any reason given for the survey on either page.
As for Q5, what really concerns me is there is no place to check a block which is a positive response.
“What troubles do/did you have …?” — How about allowing us the opportunity to check a box that indicates, “None.”
All the answers are negative, unless one were to put a positive answer in “other”. I would think a “positive box” should go at the very top as a first choice. Otherwise, we get the impression that it’s a foregone conclusion that us non-Japanese folks always have negative views of our Japanese subordinates.
Okay, that’s my take on Q5, but I have other concerns about this survey, so I just called their offices about ten minutes ago. The lady I eventually spoke with indicated that the person responsible for the survey was not there to answer my question about what the purpose of the survey is and why there is no positive answer available for Q5, so I gave her an email address to let the person send me an answer. I declined the offer of a phone call. The lady seemed to understand my questions just fine, but we may yet have some problem with my questions being communicated through her to the person having to answer. *If* that person will answer.
Is that a practical good first step — some kind of initial contact with two basic questions, and then we can decide if and how to go further? I suppose it’s a bit late to ask, as I’ve already done it.
By the way, I think going much “further” is going to be necessary. For one thing, if one is to send out a survey that is essentially only going to cover negative aspects of an issue the introduction to the survey must explain why.
Let’s say I send out a survey titled, “What Don’t You Like About GM.” I think I should preface that survey with some reason why I assume all of you don’t like GM.
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RESPONSE FROM CAREERCROSS.COM TO A QUERY FROM GM
date: Tue, Nov 11, 2008 at 1023 AM
subject: CareerCross survey
To: GM
Thank you very much for contacting us on Friday and for taking part in our survey.
This survey is an important part in understanding the attitudes and perceptions of foreign employers as it applies to their Japanese hires. Actually the survey is, as you had pointed out, slightly on the negative side which we feel is important in getting straight answers about negative perceptions that a foreign boss may have. We do not think that a “fell good” survey would not bring out information of value.
Please not that it was myself and our Japanese staff, with the help of our foreign staff, that came up with these questions. We hope this survey will be useful for both employers to see their own bias as well as Japanese working at companies for a foreigner.
Thank you again for participating in our survey. Best regards,
Masayuki Saito
Director COO
C.C.Consulting K.K.
Tel: 03-5728-1861 Fax: 03-5728-1862
ENDS
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RESPONSE FROM BCD:
Points that I think need to be addressed in a response to the CareerCross CEO:
1. A “feel good” survey is not the only alternative to a negative one. It is entirely possible to create a merely objective survey.
2. Any market researcher knows that asking leading questions gets the answers that the respondents were led to. If they want genuine and meaningful result, then they necessarily should allow clear options for both positive and neutral responses, not only negative.
3. The old “Japanese think so too” argument is as tired as ever. Just because the boss had some Japanese people work on the survey doesn’t justify anything about it. Not only is it unclear whether or not the Japanese or non-Japanese involved honestly felt the freedom to construct the survey differently than what their higher ups wanted, in any country and culture one will find attitudes of criticism of local norms that can be exploited. Just because I can find a Canadian that says Canadians suck doesn’t make it a more accurate description of Canada.
I could rip apart this guy’s justification of this survey even more, but I’m a little tired right now.
GM, this time, before firing off any more responses to CareerCross, maybe wait a bit until we’ve had time to flesh out some consistent points. The whole advantage of a group like this is the collective wisdom.
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Okay, Debito.org readers, time for some collective wisdom… Comments please. Arudou Debito in Sapporo