Mark: New Discriminatory Policy by Rakuten Mobile Inc., now “stricter with foreigners”, refusing even Todai MEXT Scholarship Students cellphones
MARK: I would like to make public a New Discriminatory Policy being implemented systematically in Rakuten Mobile. It seems that the company recently decided to deny the service to foreign customers. I have living in Japan for 2 years. When I arrived, I applied online for their service and they accepted my application immediately. This week, I tried to make a contract online for 2 friends that just came to Japan. Their online application was rejected 3 times without providing the reason. I checked everything in their application and was correct. They uploaded their scanned residence card and the quality of the image was perfect. Also the contents of the application were correct.
Hence, we went to a Rakuten Mobile Store in Ikebukuro on the afternoon of April 23. They asked for their residence cards: after seeing the residence card they denied the service arguing that the company just established new rules and are now stricter with foreigners.The 2 persons that were denied the service have a valid visa until April 2021 (2 years). They are graduate students at the University of Tokyo as me. They didn’t ask anything about the applicants. They just turned down the request based on being foreigners. I asked the reason and the lady was ashamed and said that recently the Company has began to be stricter with foreigners. I replied back saying that 2 years ago my application was accepted under the same conditions and the lady was ashamed. It seems to be a new a discriminatory policy set by a well-known company.
COMMENT: Here’s another example of how unequal treatment in customer service, when predicated upon things such as visa status (which is in fact none of the company’s business), leaves NJ open to discrimination. According to Submitter “Mark”, this is affecting people on Student Visas, where denial of service is apparently new and arbitrary. He describes his experience at Rakuten Mobile below. It’s tough enough for NJ to do the basics for life in Japan, such as open a bank account or rent an apartment. Now NJ students can’t even get a cellphone from Rakuten. Alas, this is in fact nothing new (I’ve written about NTT DoCoMo’s unequal policies before, which were so silly that they eventually abandoned them after the information came out in one of my Japan Times columns). But it still should be known about, so people can take their business elsewhere, if possible. Anyone know of an alternative cellphone company with less discriminatory policies?